|
Contact Us
As an online company we
believe that the best way to help you is online. For this
reason we have designed the online support service to help
you find the answers you need. This way you don't have to
wait while we address your individual concerns as you can
find the solutions yourself, quickly and with the minimum of
effort on the website.
Having said this we know there will be times when you have
question or will need to contact us. If you cannot find the
help you need on the website then
to assist us in
handling your enquiry effectively, please use the contact
details below.
Customer Service
All customer service queries should at first be raised in
our online support centre and a member of the support team
will respond to as soon as possible.
Please be aware that our office hours are:
Monday to Thursday between 8.30am to 5pm
Friday 8.30am to 2.30pm
 Online
Most questions can be answered
online without the need to for you get in touch with us. You
can use the Knowledgebase from the support centre which has
answers to many frequently asked questions. If you are
unable to find the information you require in these pages
you can Submit a Ticket to our Support Team who will get
back to you as soon as possible.
Contact our support centre at
http://www.andyshaw.com/help
 By email
All support related matters
are dealt with through our support centre. We do not respond
directly to individual emails as we have found this an
impractical way to manage enquiries efficiently.
The Submit Ticket option is more secure and has the benefit
that all queries are submitted to the most relevant
department for ease of resolution.
Email via our support
centre at
http://www.andyshaw.com/help
 By fax
Fax: 01903 812 159
Please be aware that we do
not answer property questions via the fax service, if you
have any questions please use the support suite on
http://help.andyshaw.com
or consult the knowledgebase.
 By phone
We encourage all questions to be asked through our support
centre and give priority to comments received in this way.
This means it is easier for us to be able to give our full
attention to your requirements and also that you do not have
to wait in line to be able to speak with us. However, we are
aware that there are times when you may have to call us.
Check below to see details of our contact numbers and
available hours.
Tel: 0844 745 1988
Please be aware that our phone line is open: Monday
to Friday 10.00am & 12.00am although we do give priority to
emails and the support suite so this time may be cut short
in busier times.
Call charges
Calls to 0844 numbers cost 6p plus 5p per minute from a BT
landline. Mobile and other providers' charges may vary.
Sales
The book is sold exclusively as on online product. Please
visit the link in the left hand column of the page for
information on how to order.
We accept MasterCard, Visa and American Express.
Feedback
We are always keen to hear of any feedback which you may
have as part of our ongoing commitment to service.
If you would like to leave any comments or suggestions
please email us at the following address:
http://www.andyshaw.com/feedback
Please be aware that we do not answer individual feedback
questions.
Registered office
46a Goring Road
Worthing
West Sussex
BN12 4AD
 Correspondence address
Please use the online Support Centre & fax wherever possible
if you have any problems or questions. This is so that we
can respond to you quickly and securely. If however you do
need to contact us by post for any other reason or if we
have specified that this is required then please use the
following correspondence address:
PD Internet Futures Ltd
46a Goring Road
Worthing
West Sussex
BN12 4AD
Company VAT number
UK Vat registration number
- 902 4994 19.
Company registration
number
Registered in England under
no - 04407520.
Company Director
Company director - Philip
Doolan. |
